ALL TRACKING INQUIRIES ARE TO BE FORWARDED TO INTENSE_TRACKING@YAHOO.COM. THERE WILL BE NO PHONE CALLS TAKEN PERTAINING TO TRACKING AS WE GET INUNDATED WITH HUNDREDS OF PHONE CALLS EVERYDAY. A RESPONSE TO YOUR EMAIL INQUIRIES WILL GENERALLY BE REPLIED TO WITHIN 3-5 BUSINESS DAYS. YOUR PATIENCE AND SUPPORT IN THIS POLICY IS GREATLY APPRECIATED.
ORDERS DONE VIA CREDIT CARD MUST BE SHIPPED TO THE BILLING ADDRESS OF THE CREDIT CARD
Returns are subject to a 25% restocking fee and all shipping charges are non-refundable. Returns conditions are subject to individuality however; if the proper product has been shipped then NO RETURNS will be allowed Special order items are NOT able to be canceled in any instance
All parts in stock will generally be shipped within 5 business days of the payment processing, and tracking information is generally provided/sent to the email address that you provide to us. If an item description does not state specifically that it is in stock, it should be considered out of stock and therefore can, at our disgression be treated as a special order. If a part is on backorder/special order you may or may not be notified of the manufacturers approximate lead time. It is wholly the responsiblity of customers to contact us for estimated time frame of any item that does not specifically state its status. Do not asssume that, simply because you see a part on our website that it is in stock or that it is not on back order/special order. Shipping charges will be displayed in the shopping cart total. This includes handling, packaging and insured shipping to your door!
Free shipping (on certain parts) is applicable only to the 48 contintental United States
Alaska and Hawaii shipping is an extra charge! You will be notified by phone and/or email regarding the total shipping charge
SORRY WE CANNOT SHIP TO AN APO ADDRESS.
Tax is added for customers within the state of Arizona. This means that: FOR ALL SALES OUTSIDE OF ARIZONA, USA. THERE IS NO SALES TAX (BIG SAVINGS
Normal shipping is done by UPS, FedEx, or USPS, but oversized products can/will ship via freight. If you need faster service, please call or e-mail in advance for availability and rush shipment options.
Truck Freight Shipping Damage:
IntensePower.com packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as IntensePower.com from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.
Please note that all shipping claims take about 4-6 weeks to process.